An automated phone system can be incredibly helpful to any business. Automated operators route calls to the right department as well as handle a number of the tasks which would ordinarily have to be done by a live representative. This allows your company to save both time and money, which is key when you're looking to expand. However, your current automated system might be a bit outdated. It's time for you to take things to the next level. You can do this by installing a conversational automated platform. An operator who speaks in a more conversational tone could be just the answer you've been looking for. Take a look at the reasons why.
Conversational Platforms Are More Engaging
If customers call your company and are answered by a voice that sounds completely robotic, they may not be too pleased. You've likely had live agents complain about the number of callers who are upset by the time they reach a real human because the robotic-sounding operator couldn't understand them or sent them to the wrong area.
People want to speak with someone who sounds warm and engaging. Although they may realize that they are indeed speaking with an automated system, they at least want to be under the illusion that the operator on the line truly understands them and can fulfill their request.
Conversational platforms are designed to respond in such a human-like way that it would seem that they have taken in the question from the caller and are issuing a genuine response. Because the conversational platform is so helpful and engaging, you might find that more of your clients use the automated system for their needs. This frees up live representatives to tackle some of the more difficult accounts.
Conversational Platforms Are Modern And Customizable
The last thing you want to do is give the impression that your company is still stuck in the stone ages. You want your brand to be modern and fresh with an eye toward the future. Getting a conversational automated platform allows you to customize the voice that your patrons hear when they contact your company. This gives you full control because you can select the tone that you think will be most appealing to your audience.
When you switch to a conversational format be sure to get customer feedback about the changes. Customers offer valuable advice which will help you make the necessary tweaks that will allow you to serve your customers correctly.